Refund Policy
Eligibility for Returns and Refunds
At PacPak, customer satisfaction is important to us. If you receive a product that is damaged, defective, or incorrect, please contact us within 14 days of receiving your order. To be eligible for a return or refund, the product must be unused, in its original condition, and returned in its original packaging whenever possible. Proof of purchase and relevant supporting information may be required to process your request.
Refund Process
Once a return request has been reviewed and approved, we will provide instructions for returning the product. After the returned item has been received and inspected, we will notify you of the outcome of your refund request. Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on the payment provider, financial institution, or other factors beyond our control.
Non-Refundable Items and Additional Information
Refunds may not be granted for products that have been used, damaged through improper handling, altered after delivery, or returned without prior authorization. Shipping charges, customs duties, taxes, and other related fees may not be refundable unless the return is due to an error on our part. For international orders, customers are responsible for any applicable return shipping costs unless otherwise agreed. PacPak reserves the right to review each request individually and make a final determination regarding eligibility for returns, replacements, or refunds.